Warranty coverage
Fienza is an Australian brand and the Australian partner of RAK Ceramics, backed by a comprehensive manufacturer’s warranty across its bathroom and kitchen range. This warranty covers Fienza products and RAK ceramics supplied by Fienza, providing peace of mind and reliable after-sales support.
Residential warranty periods apply. Commercial warranty periods differ, so contact Fienza for details. Labour is not included unless otherwise specified.
Mixers & tapware
- Ceramic disc cartridges: Lifetime — Replacement parts or product, 15 years labour
- Mixer structure: Lifetime — Replacement parts or product, 1 year labour
- Chrome finish: Lifetime — Replacement parts or product, 1 year labour
- PVD finish: 10 years — Replacement parts or product, 1 year labour
- Electroplated finish: 5 years — Replacement parts or product, 1 year labour
Showers
- Heads, arms & hand pieces (structure): Lifetime — Replacement parts or product
- Rails (structure): Lifetime — Replacement parts or product, 1 year labour on twin showers
- Chrome finish: Lifetime — Replacement parts or product
- PVD & electroplated finishes: 5 years — Replacement parts or product
Bath outlets
- Structure: Lifetime — Replacement parts or product
- Chrome, PVD & electroplated finishes: 5 years — Replacement parts or product
Heated towel rails
- Structure & chrome finish: 15 years — Replacement parts or product, 1 year labour
- PVD finish: 10 years — Replacement parts or product, 1 year labour
- Electrical components: 5 years — Replacement parts or product, 1 year labour
Basins (including RAK)
- Vitreous china (Fienza & RAK): 5 years — Replacement parts or product, 1 year labour
- Cast stone solid surface (structure): 25 years — Replacement parts or product, 1 year labour
- Cast stone solid surface (finish): 5 years — Replacement product or repair, 1 year labour
- Concrete: 2 years — Replacement parts, 1 year labour
Toilets (including RAK)
- Vitreous china (Fienza & RAK): 5 years — Replacement parts or product, 1 year labour
- R&T cisterns (tanks & frames): 5 years — Replacement parts or product, 1 year labour
- Viega/Geberit cisterns (tanks & frames): 15 years — Replacement parts or product
- Cistern valves: 3 years — Replacement parts or product, 1 year labour
- Seats, accessories & spare parts: 1 year — Replacement parts or product
Baths
- Acrylic gloss white (shell): 10 years — Replacement product, 1 year labour
- Resin stone & cast stone solid surface (structure): 25 years — Replacement product, 1 year labour
- Resin stone & cast stone solid surface (finish): 5 years — Replacement product or repair, 1 year labour
- Bath frames & legs: 5 years — Replacement parts, 1 year labour
Sinks
- Stainless steel & laundry stainless steel: 25 years — Replacement product, 1 year labour
- Granite sinks: 7 years — Replacement product, 1 year labour
- Fire clay ceramic: 5 years — Replacement product, 1 year labour
- PVD coloured sinks: 3 years — Replacement product, 1 year labour
Cabinetry
- Australian made cabinets (MDF): 10 years — Replacement parts or product, 1 year labour
- Australian made cabinet drawer runners: Lifetime — Replacement parts or product, 1 year labour
- Cabinets (MDF): 5 years — Replacement parts or product, 1 year labour
- Handles, hinges & legs: 5 years — Replacement parts
Vanity tops
- Vitreous china, poly-marble, solid surface & engineered stone: 5 years — Replacement product, 1 year labour
- Concrete tops: 2 years — Replacement parts or product, 1 year labour
- Timber tops: 1 year — Replacement product, 1 year labour
Mirrors
- LED mirrors: 5 years — Replacement parts or product, 1 year labour
- Framed mirrors: 3 years — Replacement parts or product
- Standard & Australian made mirrors: 1 year — Replacement parts or product
Accessories
- Structure, chrome, PVD & electroplated finishes: 5 years — Replacement parts or product
Proof of purchase is required for all warranty claims. The warranty applies to the original owner only and is not transferable. Warranty periods apply to products purchased on or after 1st September 2023.
What’s covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products
- Replacement of defective parts within the applicable warranty period
What’s not covered
- Products installed while incorrect or damaged (damage must be reported before installation)
- Incorrect installation or failure to follow manufacturer guidelines
- Misuse, abuse, accidental damage, or neglect
- Normal wear and tear, including rubber seals, O-rings, and washers
- Use of abrasive cleaners, harsh chemicals, or unsuitable cleaning products
- Repairs or modifications carried out by unauthorised parties
- Loss or damage caused by a defective product (only the product itself is covered)
Conditions
- Products must be installed by a licensed tradesperson
- Products must be installed and used in accordance with manufacturer instructions
- Products must be inspected before installation, as installation is acceptance of goods
- Proof of purchase must be provided with all claims, and photos may be required
- The warranty applies to the original owner only
Making a claim
For warranty claims after installation, contact Fienza’s after-sales service team directly. Claims should be directed through the original place of purchase where possible. Please have your proof of purchase ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
