Fienza FAL108 Care Toilet Support Arms

• Extra help sitting and standing: Firm support at both sides of the toilet makes lowering and rising easier.
• Suited for independent living: Designed to help people keep using their own bathroom with confidence.
• Pivoting arms: The arms pivot backwards when not in use, leaving the toilet clear.
• Rubber-coated handrail: A soft, rubber-coated arm gives a strong, comfortable grip.
• 304 stainless steel and PU leather construction: A stainless steel armrest skeleton with a soft PU leather handrail covering.
• 120kg maximum load rating: Rated to support loads of up to 120kg.
• Fitted between seat and pan: Installs under the existing toilet seat fixings, which makes it ideal for retrofitting.
• Floor-standing and wall-faced compatibility: Suits both styles of toilet suite.
• Fixings included: Mounting plates, M5 and self-tapping screws, and a seat hinge plug and screw kit are supplied.
• Anti-skid and silicone pads: Anti-skid rubber pads are supplied, and silicone pads sit around the seat mounting holes on the underside of each mounting plate.
• Gloss White finish: A clean, bright finish that suits bathrooms and care settings.
• Installation support: Fienza's step-by-step installation guide and specifications sheet are available in the downloads below.

• Brand: Fienza
• Collection: Care
• Product type: Toilet support arms
• Product code: FAL108
• Material: 304 stainless steel and PU leather
• Finish: Gloss White
• Installation type: Toilet mounted
• Suitable rooms: Bathroom
• Assisted living suitability: Yes
• Compatible suites: Floor-standing and wall-faced toilet suites
• Maximum load rating: 120kg
• Weight: 6.65kg

• Licensed tradesperson: The support arms must be installed by a licensed tradesperson in compliance with the National Plumbing and Drainage Code, State and local authority regulations and the AS/NZS 3500 series.
• Check before installing: Inspect the goods thoroughly before installation, as installing damaged, warped or faulty goods voids the warranty.
• Check the clearance: Remove the existing toilet seat and all seat fixing components, then measure the distance between the seat mounting holes and from the mounting holes to the front of the cistern. There must be at least 60mm from the centre of the mounting holes to the front of the cistern, the area must be smooth and flat, and the two mounting holes must be between 130mm and 200mm apart.
• Know your components: Each support arm is made up of a fixed plate, fixed base, pin shaft, decorative cover, soft handrail, armrest skeleton and locating column. They are supplied with M5 screws, stainless steel screws, anti-skid rubber pads and a seat hinge screw kit, so lay everything out and check it is all there before you begin.
• Assemble the arms: Fit and tighten one support arm assembly to its mounting plate using two 4 gauge self-tapping screws and four M5 machine screws, with the silicone pads on the underside of the plate, then repeat for the second arm.
• Fit the hinge plug: Remove the stainless screw from the supplied toilet seat hinge plug and insert the plug into the seat mounting hole on the toilet pan.
• Position the arms: Place the mounting plates with the fitted arms over the seat mounting holes and align them. Re-install the seat fixing components, except the hinge covers, using the supplied stainless seat hinge plug screw, and tighten it to approximately 80 percent.
• Fit the seat: Push the toilet seat down onto the seat fixings and align the seat and the support arms to the pan.
• Tighten fully: Push the seat release button and carefully lift the seat straight up to remove it. Tighten the seat hinge screws until they are fully tight (100 percent), then place the hinge covers on the seat fixing mounts.
• Final check: Replace the toilet seat, check the seat operation and adjust as necessary. Suitable for floor-standing and wall-faced toilet suites.

Warranty coverage

Fienza is an Australian brand and the Australian partner of RAK Ceramics, backed by a comprehensive manufacturer’s warranty across its bathroom and kitchen range. This warranty covers Fienza products and RAK ceramics supplied by Fienza, providing peace of mind and reliable after-sales support.

Residential warranty periods apply. Commercial warranty periods differ, so contact Fienza for details. Labour is not included unless otherwise specified.

Mixers & tapware

• Ceramic disc cartridges: Lifetime — Replacement parts or product, 15 years labour
• Mixer structure: Lifetime — Replacement parts or product, 1 year labour
• Chrome finish: Lifetime — Replacement parts or product, 1 year labour
• PVD finish: 10 years — Replacement parts or product, 1 year labour
• Electroplated finish: 5 years — Replacement parts or product, 1 year labour

Showers

• Heads, arms & hand pieces (structure): Lifetime — Replacement parts or product
• Rails (structure): Lifetime — Replacement parts or product, 1 year labour on twin showers
• Chrome finish: Lifetime — Replacement parts or product
• PVD & electroplated finishes: 5 years — Replacement parts or product

Bath outlets

• Structure: Lifetime — Replacement parts or product
• Chrome, PVD & electroplated finishes: 5 years — Replacement parts or product

Heated towel rails

• Structure & chrome finish: 15 years — Replacement parts or product, 1 year labour
• PVD finish: 10 years — Replacement parts or product, 1 year labour
• Electrical components: 5 years — Replacement parts or product, 1 year labour

Basins (including RAK)

• Vitreous china (Fienza & RAK): 5 years — Replacement parts or product, 1 year labour
• Cast stone solid surface (structure): 25 years — Replacement parts or product, 1 year labour
• Cast stone solid surface (finish): 5 years — Replacement product or repair, 1 year labour
• Concrete: 2 years — Replacement parts, 1 year labour

Toilets (including RAK)

• Vitreous china (Fienza & RAK): 5 years — Replacement parts or product, 1 year labour
• R&T cisterns (tanks & frames): 5 years — Replacement parts or product, 1 year labour
• Viega/Geberit cisterns (tanks & frames): 15 years — Replacement parts or product
• Cistern valves: 3 years — Replacement parts or product, 1 year labour
• Seats, accessories & spare parts: 1 year — Replacement parts or product

Baths

• Acrylic gloss white (shell): 10 years — Replacement product, 1 year labour
• Resin stone & cast stone solid surface (structure): 25 years — Replacement product, 1 year labour
• Resin stone & cast stone solid surface (finish): 5 years — Replacement product or repair, 1 year labour
• Bath frames & legs: 5 years — Replacement parts, 1 year labour

Sinks

• Stainless steel & laundry stainless steel: 25 years — Replacement product, 1 year labour
• Granite sinks: 7 years — Replacement product, 1 year labour
• Fire clay ceramic: 5 years — Replacement product, 1 year labour
• PVD coloured sinks: 3 years — Replacement product, 1 year labour

Cabinetry

• Australian made cabinets (MDF): 10 years — Replacement parts or product, 1 year labour
• Australian made cabinet drawer runners: Lifetime — Replacement parts or product, 1 year labour
• Cabinets (MDF): 5 years — Replacement parts or product, 1 year labour
• Handles, hinges & legs: 5 years — Replacement parts

Vanity tops

• Vitreous china, poly-marble, solid surface & engineered stone: 5 years — Replacement product, 1 year labour
• Concrete tops: 2 years — Replacement parts or product, 1 year labour
• Timber tops: 1 year — Replacement product, 1 year labour

Mirrors

• LED mirrors: 5 years — Replacement parts or product, 1 year labour
• Framed mirrors: 3 years — Replacement parts or product
• Standard & Australian made mirrors: 1 year — Replacement parts or product

Accessories

• Structure, chrome, PVD & electroplated finishes: 5 years — Replacement parts or product

Proof of purchase is required for all warranty claims. The warranty applies to the original owner only and is not transferable. Warranty periods apply to products purchased on or after 1st September 2023.

What’s covered

• Manufacturing defects in materials and workmanship
• Repair or replacement of faulty products
• Replacement of defective parts within the applicable warranty period

What’s not covered

• Products installed while incorrect or damaged (damage must be reported before installation)
• Incorrect installation or failure to follow manufacturer guidelines
• Misuse, abuse, accidental damage, or neglect
• Normal wear and tear, including rubber seals, O-rings, and washers
• Use of abrasive cleaners, harsh chemicals, or unsuitable cleaning products
• Repairs or modifications carried out by unauthorised parties
• Loss or damage caused by a defective product (only the product itself is covered)

Conditions

• Products must be installed by a licensed tradesperson
• Products must be installed and used in accordance with manufacturer instructions
• Products must be inspected before installation, as installation is acceptance of goods
• Proof of purchase must be provided with all claims, and photos may be required
• The warranty applies to the original owner only

Making a claim

For warranty claims after installation, contact Fienza’s after-sales service team directly. Claims should be directed through the original place of purchase where possible. Please have your proof of purchase ready when submitting your claim.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Because the FAL108 mounts under the toilet seat rather than to a wall, it changes very little about the bathroom. The existing toilet pan stays exactly where it is, the seat is lifted off, and the arms are fixed to the same seat mounting holes, which makes this a practical upgrade for a family member who wants more support at home. The only things to check beforehand are the clearance and hole spacing: at least 60mm from the centre of the mounting holes to the front of the cistern, and between 130mm and 200mm between the two holes.

The arms are designed for everyday use. A rubber-coated grip stays comfortable and secure under the hand, the stainless steel skeleton carries up to 120kg, and anti-skid rubber pads and silicone pads help keep the mounting plates settled against the pan. When the arms are not needed they pivot backwards, which is handy for cleaning around the toilet or for other household members who prefer a clear seat.

The Gloss White finish suits most bathroom colour schemes and is simple to look after with a mild liquid detergent and water, avoiding cream cleaners, bleach and abrasive pads. Fienza notes that these products may carry a visible Fienza logo marking. For a coordinated accessible bathroom, the arms sit alongside the other products in Fienza's Care range, such as grab rails and shower seats.

• Support arms: Fienza Care Toilet Support Arms (FAL108 Gloss White), a pair of support arm assemblies with mounting plates
• Mounting hardware: M5 machine screws, 4 gauge self-tapping screws and stainless steel screws
• Seat fixing parts: Toilet seat hinge plug and seat hinge screw kit
• Pads: Anti-skid rubber pads and silicone pads

• INSTALLATION GUIDE (PDF)
• FAL108 SPECIFICATIONS SHEET (PDF)