Warranty coverage
Abey Australia products are backed by a comprehensive manufacturer's warranty, providing peace of mind and reliable after-sales support across a wide range of bathroom, kitchen, and laundry products.
Bathroom accessories
- 5 years — Replacement faulty products and parts
Basin & toilet (ceramic)
- 10 years — Replacement faulty product
- 1 year — Labour and replacement parts
Basin & toilet (stainless steel)
- 25 years — Replacement faulty product
- 1 year — Labour and replacement parts
Showers
- 10 years — Replacement faulty products and parts
- 1 year — Labour
Tapware
- 20 years — Replacement cartridge
- 10 years — Replacement faulty products and parts
- 1 year — Labour
Sinkware
- Lifetime — Replacement product, original purchaser only
Kitchen accessories
- 1 year — Replacement product
Finishes
- 10 years — PVD (showers)
- 5 years — Galvanic/electroplated (tapware)
- 2 years — Powder coat (sinks), manufacturing defects only
Proof of purchase is required for all warranty claims. The warranty applies to the original purchaser only and is not transferable.
What's covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products
- Replacement of defective parts within the applicable warranty period
What's not covered
- Damage during shipping, delivery, or installation
- Incorrect installation or failure to follow manufacturer guidelines
- Misuse, abuse, accidental damage, or neglect
- Use of abrasive cleaners, steel wool, or harsh chemical agents
- Normal wear and tear or general surface deterioration
- Scratching, denting, discolouration, or finish damage from daily use
- Repairs or modifications carried out by unauthorised parties
- Ex-display products
Conditions
- Basins, baths, showers, tapware, and toilets must be installed by a licensed plumber
- Sinks must be installed by a licensed plumber, cabinet maker, or stonemason
- Products must be used and maintained in accordance with manufacturer instructions
- Proof of purchase must be provided with all claims
- The warranty applies to the original purchaser only
Making a claim
To make a warranty claim, please contact Abey Australia directly and have your proof of purchase ready. Claims should be directed through the original place of purchase where possible.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.