Warranty coverage
Oliveri products are backed by a comprehensive manufacturer's warranty, reflecting the enduring quality of their Australian kitchen, bathroom, and laundry products.
Domestic warranty periods apply. Commercial periods differ. Applies to products purchased after 1st March 2022.
Kitchen sinks & laundry tubs
- Stainless steel sinks & tubs: Lifetime — Replacement product, original purchaser only
- Basket waste & accessories: 1 year — Replacement parts
Basins
- Vitreous china basins: 20 years — Replacement parts, 1 year labour
- Stainless steel & Terzofoco basins: Lifetime — Replacement bowl, original purchaser only
Bathroom tapware
- Cartridge & body: 15 years — Replacement parts, 1 year labour
- Chrome finish: 15 years — Replacement parts, 1 year labour
- PVD finish: 10 years — Replacement parts, 1 year labour
- Other finishes & seals: 5 years — Replacement parts, 1 year labour
Kitchen tapware
- Premium ranges (Vilo, Pepe, Essente 316) — cartridge: 15 years — Replacement parts, 1 year labour
- Premium ranges — body & chrome finish: 7 years — Replacement parts and labour
- Standard ranges — cartridge: 10 years — Replacement parts, 1 year labour
- Standard ranges — body & chrome finish: 7 years — Replacement parts and labour
Showers
- Main body: 15 years — Replacement parts, 1 year labour
- Chrome finish: 7 years — Replacement parts, 1 year labour
- Non-chrome/coloured finish & shower head: 5 years — Replacement parts, 1 year labour
- Hoses, seals & O-rings: 2 years — Replacement parts, 1 year labour
Toilets
- Vitreous china cistern & pan: 20 years — Replacement parts, 1 year labour
- Toilet seat: 5 years — Replacement parts, 1 year labour
- Valves & fittings: 2 years — Replacement parts, 1 year labour
Baths
- Island & inset bath shell: 15 years — Replacement parts, 1 year labour
- Freestanding bath shell: 10 years — Replacement parts, 1 year labour
Bathroom accessories
- Parts & chrome finish: 7 years — Replacement parts, 1 year labour
- Non-chrome/coloured finish: 5 years — Replacement parts, 1 year labour
Proof of purchase is required for all claims. The lifetime warranty applies to the original purchaser only and is not transferable.
What's covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products within the applicable warranty period
- Replacement of defective parts
What's not covered
- Scratching or general surface finish deterioration from normal use
- Incorrect installation or failure to follow manufacturer guidelines
- Misuse, abuse, accidental damage, or neglect
- Use of abrasive, acidic, or harsh chemical cleaning products
- Damage from excess water pressure (over 500kPa) or water temperature
- Normal wear and tear, including seals and O-rings
- Repairs or modifications carried out by unauthorised parties
- Products with visible faults installed without prior reporting
Conditions
- Must be installed by a licensed plumber, tradesperson, or electrician as appropriate
- Must be installed in accordance with Australian Standards and manufacturer instructions
- Water pressure must not exceed 500kPa
- Products must be inspected for damage before installation
- Braided stainless steel flexible hoses must be inspected every 12 months
- Proof of purchase must be provided with all claims
- The warranty applies to the original purchaser only
Making a claim
To make a warranty claim, contact Oliveri directly by phone or email. Please have your proof of purchase, photos of the product and defect, and installer details ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
