Warranty coverage
Thermogroup is an Australian company offering a comprehensive range of heated towel rails, underfloor heating, space heating, mirrors, and bathroom furniture under the Thermorail, Thermomat, Thermofan, and Ablaze brands. All products are backed by a manufacturer's warranty against defects in materials and workmanship.
For any manufacturing faults within the first 12 months of purchase requiring a licensed electrician to replace, Thermogroup will arrange troubleshooting and replacement at no cost. Outside this period, Thermogroup will supply replacement parts only for the duration of the warranty period and will not cover removal or installation costs.
Thermomat — Underfloor heating
- Underfloor heating cable/mat: Lifetime — Against manufacturing defects, subject to registration within 60 days of installation
- Thermotouch thermostat: 3 years — Replacement
Thermorail — Heated towel rails
- Polished stainless steel rails (including Thermorad): 10 years — Replacement
- Brushed, black, white & other coloured/plated rails: 7 years — Replacement
- Custom-plated rails: 5 years — Replacement
- 12V transformer: 1 year — Replacement
- Timers (TRTS, TRTSL, TRTSB): 2 years — Replacement
- Timer (EB11): 3 years — Replacement
- Timers (ET12C, ET12CB, 5289): 1 year — Replacement
Thermofan — Space heating
- Thermofan fan heaters: 2 years — Replacement
- Outdoor heaters: 2 years — Replacement
Ablaze Mirrors
- Thermomirror demister pads (standard): 10 years — Replacement
- Thermomirror 12V demister pad (5312 & 5312P): 5 years — Replacement (excludes mirror and transformer — 1 year)
- Premium back-lit mirrors: 3 years — Mirror and electrical components
- Framed mirrors, frameless mirrors & mirror cabinets: 2 years — Replacement
- Magnifying mirrors: 1 year — Mirror and electrical components
Solid surface bathroom furniture
- Bath caddies & shower stools: 5 years — Replacement
Proof of purchase is required for all warranty claims. Lifetime warranty on underfloor heating requires product registration within 60 days of installation.
What's covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products within the applicable warranty period
- Full troubleshooting and replacement (including electrician) for faults within the first 12 months
What's not covered
- Incorrect installation or failure to follow manufacturer installation instructions
- Misuse, carelessness, or accidental damage
- Damage from floods, fires, lightning, or other events beyond Thermogroup's control
- Use of incompatible components or accessories not supplied by Thermogroup
- Normal maintenance and care procedures
- Failure to power up due to inadequate or interrupted electrical supply
- Changes in appearance that do not affect product performance
- Products installed outside of Australia
Conditions
- Must be installed by a licensed electrician in accordance with AS3000 wiring rules and local regulations
- Must be installed and used in accordance with the manufacturer's installation guide
- Underfloor heating lifetime warranty requires product registration within 60 days of installation
- Proof of purchase must be provided with all claims
- Lifting, replacing, or repairing floor coverings over underfloor heating will void the lifetime warranty
Making a claim
Contact Thermogroup on 1300 368 631 or email sales@thermogroup.com.au. For technical enquiries or underfloor heating issues, contact the Technical Helpline on 1300 989 464. Warranty claims can also be submitted online at thermogroup.com.au/warranty.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
