Warranty coverage
Seima products are backed by industry-leading parts replacement warranties across their range of bathroom, kitchen, and laundry products, giving you confidence in the quality and durability of every product.
Domestic warranty periods apply. Commercial periods differ, so contact Seima for details. The first 12 months includes parts and labour unless otherwise specified.
Bathroom basins
- Vitreous china / ceramic: 20 years — Replacement parts
- Marstone: 20 years — Replacement parts
- Basin wastes & overflow rings: 2 years — Replacement parts
Toilet suites
- Ceramic pans & cisterns: 20 years — Replacement parts
- In-wall cistern casing: 20 years — Replacement parts
- Cistern internal mechanisms: 5 years — Replacement parts
- Toilet seats & flush buttons: 5 years — Replacement parts
- Electronic bidet seats: 2 years — Replacement parts
- Pan seals, hoses, rubbers & other perishables: 2 years — Replacement parts
Baths
- Acrylic baths: 15 years — Replacement parts
- Plug wastes, overflows & dress rings: 2 years — Replacement parts
Tapware (lead free)
- Cartridges: 15 years — Replacement parts, 2 years labour
- Parts & finish: 7 years — Replacement parts, 2 years labour
Showers
- Product & parts: 15 years — Replacement parts
- Handshower heads, shower roses & hoses: 7 years — Replacement only
- Finish: 3 years — Replacement parts
Bathroom accessories
- Stainless steel 304 base: 7 years — Replacement parts
Kitchen, laundry & outdoor sinks
- Stainless steel, ceramic & Arqstone composite sinks: 30 years — Replacement parts
- Tilos laundry units (stainless steel tub): 30 years — Replacement parts
- Tilos laundry units (steel cabinet): 5 years — Replacement parts
- Basket wastes, overflows & seals: 2 years — Replacement parts
Wastes, bottle traps & ancillary products (including Smartfill)
- Chrome finish: 5 years — Replacement parts
- Other finishes: 2 years — Replacement parts
- Seals & perishables: 2 years — Replacement parts
Proof of purchase is required for all warranty claims. The warranty applies to the first owner only.
What’s covered
- Defects caused by faulty manufacture or materials
- Repair or replacement of defective products or parts at Seima’s option
- Labour for replacement of products and parts within the first 12 months
What’s not covered
- Transport knocks, scuffs, scratches, or tampering
- Improper or unsuitable use, maintenance, or cleaning
- Repairs made by unauthorised technicians
- Normal wear and tear
- Failure to follow technical, installation, or care instructions
- Water pressure exceeding 500kPa, or damage from unflushed water lines and foreign material in the lines
Conditions
- Products must be installed by a licensed plumber
- Tilos steel cabinets must be installed above floor level using the adjustable feet
- The warranty starts from the date of purchase, or the builder handover date where handover is within 12 months of purchase
- A service fee may apply if a fault is found to be caused by faulty installation or another cause outside manufacturing
- Proof of purchase must be provided with all claims
- The warranty applies to the first owner only
Making a claim
Claims should be directed through the original place of purchase or by contacting Seima directly. Please have your proof of purchase, product details, and photographs of the issue ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
