Warranty coverage
InSinkErator is the world's leading manufacturer of food waste disposers, with over 80 years of history. All InSinkErator products are backed by an in-home full service limited warranty against defects in materials and workmanship, provided by InSinkErator (Australia) Pty. Ltd.
Food waste disposers
- Evolution Plus 1000SR: 8 years — In-home full service
- Evolution Plus 750SR: 7 years — In-home full service
- Evolution Plus 1000EC: 6 years — In-home full service
- Premium 700SR: 5 years — In-home full service
- Evolution Plus 750EC: 5 years — In-home full service
- Premium 700EC: 4 years — In-home full service
- Premium 550SR & Premium 550EC: 3 years — In-home full service
- Standard 460SR (S460) & BW22: 2 years — In-home full service
- BW33: 3 years — In-home full service
- BW44: 4 years — In-home full service
- BW55: 5 years — In-home full service
Steaming hot water taps & filtered water products
- Multitap (3N1 & 4N1): 5 years — In-home full service
- Hottap: 2 years — In-home full service
- Neotank & NeoChiller: 2 years — In-home full service
Proof of purchase is required for all warranty claims. Products must be registered at insinkerator.com.au. In-home full service means an authorised service agent will attend at no cost to inspect, repair, or replace the product within the warranty period.
What's covered
- Manufacturing defects in materials and workmanship
- In-home inspection, repair, or replacement by an authorised service agent at no cost within the warranty period
What's not covered
- Removal of the disposer after installation for the purpose of self-repair
- Commercial use of domestic products
- Products purchased from overseas sources not designed to Australian standards
- Damage caused by fire, flood, vandalism, misuse, or acts of God
- Damage caused by incorrect installation
- Damage caused by other equipment, incorrect electrical connection, or water supply issues
- Products that have been modified or altered
Conditions
- Must be installed by a licensed plumber in accordance with Australian standards
- Must be used for domestic purposes only
- Products must not be removed and self-repaired after installation
- Proof of purchase must be provided with all claims
- Register your product at insinkerator.com.au
Making a claim
Contact InSinkErator Service Australia to obtain details of the authorised service agent in your area. Use the service finder at insinkerator.com.au/service-finder or submit a customer service form at insinkerator.com.au/customer-service-form. Please have your proof of purchase ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
