Warranty Coverage
Fienza is an Australian brand backed by a comprehensive manufacturer's warranty across its full range of bathroom and kitchen products, providing peace of mind and reliable after-sales support.
The periods below apply to residential use. Commercial warranty periods differ; contact Fienza for details. Labour is not included unless otherwise specified. These warranty periods apply to products purchased on or after 1 September 2023.
Mixers and Tapware
- Ceramic disc cartridges: Lifetime replacement parts or product cover, including 15 years' labour.
- Mixer structure: Lifetime replacement parts or product cover, including one year's labour.
- Chrome finish: Lifetime replacement parts or product cover, including one year's labour.
- PVD finish: 10 years' replacement parts or product cover, including one year's labour.
- Electroplated finish: Five years' replacement parts or product cover, including one year's labour.
Showers
- Heads, arms and hand pieces — structure: Lifetime replacement parts or product cover.
- Rails — structure: Lifetime replacement parts or product cover, including one year's labour on twin showers.
- Chrome finish: Lifetime replacement parts or product cover.
- PVD and electroplated finishes: Five years' replacement parts or product cover.
Bath Outlets
- Structure: Lifetime replacement parts or product cover.
- Chrome, PVD and electroplated finishes: Five years' replacement parts or product cover.
Heated Towel Rails
- Structure and chrome finish: 15 years' replacement parts or product cover, including one year's labour.
- PVD finish: 10 years' replacement parts or product cover, including one year's labour.
- Electrical components: Five years' replacement parts or product cover, including one year's labour.
Basins
- Vitreous china: Five years' replacement parts or product cover, including one year's labour.
- Cast stone solid surface — structure: 25 years' replacement parts or product cover, including one year's labour.
- Cast stone solid surface — finish: Five years' replacement product or repair cover, including one year's labour.
- Concrete: Two years' replacement parts cover, including one year's labour.
Toilets
- Vitreous china: Five years' replacement parts or product cover, including one year's labour.
- R&T cistern tanks and frames: Five years' replacement parts or product cover, including one year's labour.
- Viega and Geberit cistern tanks and frames: 15 years' replacement parts or product cover.
- Cistern valves: Three years' replacement parts or product cover, including one year's labour.
- Seats, accessories and spare parts: One year replacement parts or product warranty.
Baths
- Acrylic gloss-white shell: 10 years' replacement product cover, including one year's labour.
- Resin stone and cast stone solid surface — structure: 25 years' replacement product cover, including one year's labour.
- Resin stone and cast stone solid surface — finish: Five years' replacement product or repair cover, including one year's labour.
- Bath frames and legs: Five years' replacement parts cover, including one year's labour.
Sinks
- Stainless steel and laundry stainless steel: 25 years' replacement product cover, including one year's labour.
- Granite sinks: Seven years' replacement product cover, including one year's labour.
- Fireclay ceramic: Five years' replacement product cover, including one year's labour.
- PVD-coloured sinks: Three years' replacement product cover, including one year's labour.
Cabinetry
- Australian-made MDF cabinets: 10 years' replacement parts or product cover, including one year's labour.
- Australian-made cabinet drawer runners: Lifetime replacement parts or product cover, including one year's labour.
- MDF cabinets: Five years' replacement parts or product cover, including one year's labour.
- Handles, hinges and legs: Five years' replacement parts cover.
Vanity Tops
- Vitreous china, poly-marble, solid surface and engineered stone: Five years' replacement product cover, including one year's labour.
- Concrete tops: Two years' replacement parts or product cover, including one year's labour.
- Timber tops: One year replacement product warranty, including one year's labour.
Mirrors
- LED mirrors: Five years' replacement parts or product cover, including one year's labour.
- Framed mirrors: Three years' replacement parts or product cover.
- Standard and Australian-made mirrors: One year replacement parts or product warranty.
Accessories
- Structure and chrome, PVD and electroplated finishes: Five years' replacement parts or product cover.
Proof of purchase is required for every warranty claim. The warranty applies only to the original purchaser and is not transferable.
What's Covered
- Manufacturing defects in materials and workmanship.
- Repair or replacement of faulty products.
- Replacement of defective parts within the applicable warranty period.
What's Not Covered
- Products installed while incorrect or damaged. Damage must be reported before installation.
- Incorrect installation or failure to follow the manufacturer's instructions.
- Misuse, abuse, accidental damage or neglect.
- Normal wear and tear, including rubber seals, O-rings and washers.
- Damage caused by abrasive cleaners, harsh chemicals or unsuitable cleaning products.
- Repairs or modifications carried out by unauthorised parties.
- Loss or damage caused by a defective product; only the product itself is covered.
Conditions
- Products must be installed by a licensed tradesperson.
- Products must be installed and used in accordance with the manufacturer's instructions.
- Products must be inspected before installation. Installation constitutes acceptance of the goods.
- Proof of purchase must be provided with every claim; photographs may also be required.
- The warranty applies only to the original purchaser.
Making a Claim
For warranty claims concerning an installed product, contact Fienza's after-sales service team directly. Claims should be made through the original place of purchase where possible. Have your proof of purchase available when submitting a claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
