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FAQ

Why should I buy from 8Appliances?

8Appliances is an independent, family-run appliance specialist with over 25 years of industry experience. Unlike large chain retailers, we provide personalised advice and carefully select premium brands known for quality, reliability and performance. Our team focuses on helping customers choose the right appliances for their homes, renovations or new builds rather than simply selling products.

Where are you located?

8Appliances is located in Airport West, Melbourne. Our showroom allows customers to explore a curated range of premium kitchen, bathroom and laundry appliances and receive expert advice from our experienced team.

Are you an independent appliance retailer?

Yes. 8Appliances is an independent, family run business. This means we are not tied to any one manufacturer and can offer unbiased advice across a carefully selected range of premium European and Australian brands.

Do you offer expert advice before purchasing?

Absolutely. With decades of industry experience, our team is available to provide professional guidance on appliance features, performance and suitability. Whether you're replacing a single appliance or planning a complete kitchen, bathroom or laundry upgrade, we are here to help you make the right choice.

Can I order appliances online?

Yes. Our website allows you to browse and purchase a wide range of appliances online, or you can contact our team directly for personalised assistance.

Do you offer Australia-wide delivery?

Yes! We deliver products across Australia with the help of trusted courier partners, while some suppliers may handle delivery directly. A very small number of brands are restricted to Victoria only, but the majority of our products can be shipped nationwide.

We offer:

Metro delivery, sometimes free depending on the supplier.
Free delivery within a certain radius of our shopfront and warehouse.
Regional delivery via courier, with costs depending on location.
A few select suppliers also provide free delivery nationwide.

We’ll always contact you with delivery details and ETAs to make sure your order arrives safely and on time.

Can you help me choose the right appliances?

Yes. Our experienced team regularly assists homeowners, builders, designers and renovators in selecting appliances. We are happy to guide you through product features, sizes and installation considerations to ensure the right fit for your project.

What brands do you sell?

We offer a curated range of premium appliances from leading brands including Miele, Qasair, Falcon, Kleenmaid, Liebherr, Parisi, Caroma and many more.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, AfterPay, and bank transfers. Payment is required at the time of purchase.

What is Afterpay?

Afterpay lets you split your purchase into 4 interest-free fortnightly payments, with nothing extra to pay when you pay on time. It's a simple way to spread the cost of your new appliance without any added interest.

How do I pay with Afterpay at 8Appliances?

Simply select Afterpay at checkout and log in or sign up in a few clicks. Once approved, your order is confirmed and ships as normal. You'll then make your 4 fortnightly payments directly through Afterpay.

Are there any fees with Afterpay?

There's no interest and no extra cost if you pay on time. Late payments may incur a fee, and approval is subject to Afterpay's own eligibility criteria. Full terms are available on Afterpay's website.

Can I pay for a larger purchase over several months with Afterpay?

From 1 October 2026, eligible customers can apply for a separate Pay Monthly spend limit of $1,000 to $20,000 directly in the Afterpay app (subject to a credit check). Once approved, you'll see 6, 12 or 24-month payment options at checkout on eligible orders of $500 or more, at a rate of 19.99% p.a. There are no monthly account fees, and you can pay off your order early at any time.

How do I track my order?

Once your order is shipped or ready for pick-up, we’ll send you a notification with all the details. If you have any questions about your delivery, our team is happy to assist on 03 9336 2288.

About Us

8Appliances is a Melbourne-based importer and retailer of premium European and Australian appliance brands, backed by 25+ years of industry experience. As a family run business, we pride ourselves on providing honest advice, quality products, and personalised service from our Melbourne showroom.

We offer a curated range of leading brands including Miele, Qasair, Kleenmaid, Parisi, Caroma, and Whirlpool just to name a few. Covering everything from ovens, cooktops, and rangehoods to basins, tapware, and bathroom fittings. Our business is built on the values that define the 8Appliances experience: honesty, integrity, quality, reliability, trust, service, knowledge, and passion.

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