Shipping & Delivery

Please note – Deliveries will be made to Australia only.

We are a small team, but now with the help of trusted courier partners, we can deliver products across Australia. In some cases, deliveries will be handled directly by our suppliers. Please note that a very small number of brands are restricted to delivery within Victoria only due to supplier agreements.

For more information regarding shipping terms and conditions, please call us on 03 9336 2288.

Standard Deliver Cost

• Metro Deliveries: Delivery charges may vary depending on the supplier and product type. Some suppliers and brands offer free metro delivery.
• Free Delivery Zones: 8Appliances also offers free delivery within a certain radius of our shopfront and warehouse. Please contact us to confirm if your address is eligible.
• Supplier-Specific Free Delivery: A select few suppliers offer free delivery nationwide, but this is limited to certain products and brands.
• Regional Deliveries: We deliver to regional areas across Australia. Costs will depend on the courier and delivery location. Please contact us for a tailored quote.

Extra Charges

Re-Delivery Charges – Equal to the cost of the original delivery. A re-delivery charge may apply where an attempt to deliver to the chosen address fails due to the receiver being unavailable to sign for item(s).

Delivery Options

During the checkout process you will see options available for your delivery area, which may include:

• Pick Up (from our warehouse)
• Melbourne Metro Delivery
• Interstate Delivery
• Regional Delivery

Delivery Estimated Time of Arrivals (ETAS)

Depending on the delivery option selected during checkout, there may be factors outside of our control that affect delivery times. We will always do our best to minimise delays and keep you informed.

Deliveries are typically made Monday to Friday between 10:00am and 5:30pm. Interstate and regional deliveries are subject to freight schedules and third-party courier services.

Pick-Up Policy

Pick-up is available from our warehouse; however, prior notification is required before collecting your order. This ensures your items are prepared and ready for collection. You will be contacted once your order is ready for pick-up.

Signing for Your Order

An individual over the age of 18 must be available to sign for your delivery and provide proof of ID (e.g. driver’s license or the credit card used to pay for your order). If no one is available during the scheduled delivery window, re-delivery charges will apply.

Preparing for Your Delivery

To help ensure smooth delivery, please:

• Ensure clear access for trolleying items into your property.
• Cover floors that may get dirty or marked from trolley wheels.
• Check doorways and walkways are wide enough for your new product(s).
• Advise us of any access challenges (stairs, narrow driveways, etc.).
• Remove vehicles or obstacles blocking delivery access.
• If a fridge/freezer is being replaced, ensure the old appliance is emptied before we arrive.

Change of Details

If you need to update your delivery information or advise of any special requirements, please contact our customer service team on 03 9336 2288 or email directly to enquiries@8appliances.com.au. 

What to Expect

On arrival, our delivery staff will:

• Identify themselves and confirm where you would like your product(s) placed.
• Deliver and position your product(s) as requested.
• For items that include installation, unbox and remove packaging.
• For items that do not include installation, leave the product boxed for your inspection.

For more details, see Delivery & Installation of Your Purchase.

Payment

Our delivery staff will be advised to pick up payment for any outstanding amounts unless an approved credit facility has been previously set up for you.

Cash, cheque, and selected credit cards can be accepted on delivery. It is always preferred that you pay for your goods in full prior to delivery to assist us with the security issues associated with holding money in our delivery vehicles.

In the event that you are not able to pay on delivery our staff will be unable to leave the goods with you. Another delivery time will need to be made and a re-delivery fee may apply.

Free Rubbish Removal

Our delivery staff will remove unwanted packaging from your new product at the time of delivery. We are not able to return to collect unwanted packaging at a later time.

Unattended Premises

Our staff can only enter your home if there is a responsible person over the age of 18 to escort them and sign for the goods. A responsible neighbour can be nominated by you to escort our delivery staff and sign for the goods. Clear contact details including a name and phone numbers are required in these instances.

Changing Your Delivery

If you would like to change your scheduled delivery please contact on 03 9336 2288.

What our Delivery Staff Cannot Do

The health and safety of our employees is important to us. For this reason our delivery staff are not permitted to do the following;

• remove their safety boots,
• perform any carpentry, electrical or plumbing work,
• lift any heavy items over banisters, obstructions or through windows to deliver merchandise,
• remove doors or other fixtures,
• enter a residence unaccompanied,
• re-deliver your old products to another address,
• connect audio visual systems,
• leave un-paid items in your home,
• adjust or connect any existing products,
• return to collect unwanted packaging or old products.

Limited Liability

Whilst our delivery staff take extreme care, we accept no responsibility for minor accidental damage to your property. Major damage due to negligence on the part of our delivery staff will be assessed by our Warehouse Manager and liability will be determined.

Delivery & Installation of Your Purchase

Cooking Appliances

All cooking appliances will be delivered packaged and will not be unpacked or installed as part of the service. We will be able to assist with finding an installer for you if required. Installation will incur additional cost.

Free-standing Refrigerators & Freezers

Your current appliance should be emptied prior to delivery. Current built in models will need to be removed prior to delivery.

Your new product will arrive packed. Should unpacking, positioning in place, levelling and or plugging in of the item be required, an additional charge will need to be determined prior to delivery.

Ice Maker and water connections will only be made if an appropriate connection is within close proximity to the products and the supplied fittings reach. If this is not possible your sales consultant can assist you with a tradesperson to install this for you. Additional cost will be involved.

Washing Machines

Washing machines will be delivered packaged and not unpacked or installed as part of the service. Should you require installation, an additional cost will be incurred and the following conditions be met.

• Hot and cold water taps must be located within the reach of the hoses supplied with the new machine,
• Hose connections must not be corroded,
• The drain position must be within reach of the new drain hose supplied with the machine,
• Existing hoses cannot be re-used due to the potential of bursting and/or leakage,
• A 10amp power point must be within reach of the cord supplied with the machine.

If any of these conditions are not able to be met then connection cannot be performed.

Clothes Dryers

There is no installation service included with the delivery of clothes dryer. If you require assistance with installation please contact your sales consultant who can assist you. Installation will incur additional cost.

Dishwashers

Please see our Dishwasher Installation service.

Bathroom Products

All bathroom products will be delivered and left where you have indicated to our delivery staff. It is important that you check the products delivered and advise the driver immediately if you believe there is damage or another problem with the stock. NOTE: You are not able to return bathroom products that have been unpacked or installed (Subject to our Warranty & Refund Policy).

DELIVERIES ARE FROM MONDAY TO FRIDAY, AND SATURDAY SUBJECT TO AVAILABILITY.

Product Returns

Please check our Warranty & Refund Policy for details on if you qualify for a refund or call our customer service department on 03 9336 2288.

Once our customer service department has determined if you qualify for a product return we will make arrangements with you to arrange collection of your item/s. If your item/s are deemed to have been damaged in transit or are faulty 8Appliances will wear the costs involved.

Refunds will not be issued until the item/s are received into our warehouse and the condition of the products are checked.

It is the customers' responsibility to ensure that the items arranged for return are suitably packed for collection and transport back to our Warehouse. If the item/s are not returned in the agreed condition, or if being returned for damages are returned with more damage due to poor re-packing, restocking fees may be applicable.