Warranty coverage
Arcisan is an Australian-designed and engineered brand distributed by Streamline Products, backed by a comprehensive manufacturer's warranty — including a lifetime warranty on tapware and showers — across their full range of bathroom products.
Applies to products purchased after 1st October 2026. Warranty commences from date of purchase or, for new builds, the date of handover.
Tapware, mixers & outlets
- Lifetime — Replacement product or parts only
- 10 years — Inlet hoses and aerators, replacement parts only
- 1 year — Parts and labour
Showers, shower rails & hand shower sets
- Lifetime — Replacement product or parts only
- 1 year — Hoses and rail sliders, replacement parts only
Bathroom accessories
- 10 years — Replacement product or parts only
- 1 year — Hinges, soap dishes, and pumps, replacement parts only
Wastes & bottle traps
- 10 years — Replacement product or parts, excluding labour
Finishes
- 15 years — PVD & chrome, replacement product or part
- 10 years — All other finishes, replacement product or part
Spare & replacement parts
- 1 year — Parts replacement only, excluding labour
Basins (fireclay & ceramic)
- 5 years — Replacement product
Toilets (Synergii range)
- 10 years — Soft close seat mechanism, replacement parts
- 5 years — Ceramic pan & cistern, replacement parts, 1 year labour
Mirrors & mirror cabinets
- 5 years — Construction & assembly, replacement product
- 1 year — Electrical components, glass & mirror, parts and labour
Proof of purchase is required for all warranty claims. For the lifetime warranty, documents must be in the claimant's name. Products must be purchased through an authorised Australian reseller.
What's covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products or parts within the applicable warranty period
What's not covered
- Incorrect installation or failure to follow manufacturer guidelines
- Damage from neglect, build-up of dirt, grime, lime scale, or inappropriate cleaning chemicals
- Use of abrasive cleaners, caustics, bleach, vinegar, ammonia, or harsh chemical agents
- Damage from water pressure or temperature outside stated minimum and maximum ranges
- Poor water quality including silt, high salt levels, or debris from water supply lines
- Damage caused by sealants, adhesives, paints, cologne, or nail polish removers
- Normal wear and tear including operational inlet and outlet seals
- Damage caused by corrosive environments such as high salt, excess humidity, or proximity to stored chemicals
- Minor colour variations on PVD finishes within accepted manufacturing tolerances
- Repairs or modifications carried out without Streamline Products' prior permission
Conditions
- Must be installed by a licensed plumber or electrician in accordance with National Standards and local/state regulations
- Products must be inspected and confirmed undamaged prior to installation
- Products must be maintained in accordance with the Arcisan care and maintenance guide
- Adequate access must be provided to carry out warranty work
- Products must be purchased through an authorised Australian reseller
- Proof of purchase or handover documents must be provided with all claims
Making a claim
Contact Streamline Products on 1300 735 352 or email support@streamlineproducts.com.au. Please have your proof of purchase, contact details, and product location ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
