Warranty coverage
Smart is a proudly Australian-owned and operated brand distributed by Arisit Pty Limited, offering a premium range of gas BBQs, electric BBQs, alfresco rangehoods, pizza ovens, and outdoor refrigeration. All Smart products are backed by a comprehensive manufacturer's warranty, giving you confidence in the quality and performance of every product.
- Built-in & freestanding gas BBQs: 3 years — Parts and labour
- Wall mounted electric BBQ: 3 years — Parts and labour
- Alfresco rangehoods: 3 years — Parts and labour
- Rangehood baffle filters: Lifetime — Against defects in materials and workmanship
- Pizza ovens: 2 years — Parts and labour
- Drinks chillers & wine fridges: 3 years — Parts and labour
Proof of purchase is required for all warranty claims. Products must be inspected for damage prior to installation. BBQ covers and other accessories are not included in the product warranty.
What's covered
- Manufacturing defects in materials and workmanship
- Repair or replacement of faulty products or parts within the warranty period
- Parts and labour costs within the applicable warranty period
- Lifetime coverage on rangehood baffle filters against manufacturing defects
What's not covered
- Incorrect installation or failure to follow manufacturer guidelines
- Misuse, accidental damage, or neglect
- Normal wear and tear including rust caused by inadequate maintenance or cleaning
- BBQ covers and accessories
- Damage caused by power surges or incorrect gas or electrical supply
- Repairs or modifications carried out by unauthorised parties
- Scratches, dents, or cosmetic damage identified after installation
Conditions
- Gas BBQs must be installed by a licensed gas plumber
- Electric BBQs and rangehoods must be installed by a licensed electrician
- Flexible ducting must not be used for rangehood installation — semi-rigid or solid ducting required
- Must be used and maintained in accordance with manufacturer instructions
- Products must be inspected for damage prior to installation
- Register your product at smartbbqs.com.au/pages/product-registration
- Proof of purchase must be provided with all claims
Making a claim
Contact Smart BBQ on 03 9768 0866 or via the contact form at smartbbqs.com.au/pages/contact. For warranty claims, contact Arisit on 1300 762 219 or email arisitwarranties@arisit.com. Please have your proof of purchase and product serial number ready when submitting your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.