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    Currency

    Prices of products, service, delivery and other charges are displayed on this website as Australian Dollars (AUD) and are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will contact regarding an alternative selection.

    Shopping Security

    Your security is a priority at http://www.8appliances.com.au/. We use the latest web security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed and developed our site so that these protections are automatic; there's nothing you need to do other than shop with absolute confidence.

    Apart from a very robust and enterprise level hosting environement, 8Appliances uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

    • the "https" in place of the usual "http" in your browser address box
    • the small padlock at the foot of your browser or next to the URL bar (IE8)

    (Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Anytime you move back to a page with forms, https will appear again.)

    Disclaimer

    All descriptions and technical diagrams are intended as a guide only. For additional technical information, full dimensional and installation details, please refer to the instruction and installation manuals supplied with the appliance. Unless stated otherwise, accessories are not included. 

    8Appliances Delivery Policy – Online Purchases Only

    * Please note - Deliveries will be made to Australia only.

    Currently we do not deliver all products to across Australia. For more information regarding shipping terms and conditions, please call us on 03 9336 2288.

    8Appliances’ deliveries will be made by our small team or directly by our suppliers depending on your nominated delivery address, delivery ETA and the brand and type of your product you purchase.

    Standard Delivery Cost

    The cost of our standard Metro delivery is $50 +GST. Delivery costs can vary depending on a number of factors, so feel free to contact us for more information on 03 9336 2288.

    Extra Charges

    Re-Delivery Charges – Equal to the cost of the original delivery. A re-delivery charge may apply where an attempt to deliver the chosen address fails due to the receiver being unavailable to sign for item(s).

    Delivery Options

    During the checkout process you will see some options available for your delivery area. These include:

    • Pick Up
    • Melbourne Metro Delivery
    • Interstate Delivery

    Delivery Estimated Time of Arrivals (ETAs)

    Depending on the delivery option selected during checkout, there are factors out of our control which may vary the delivery ETA of your products. However we will do everything possible to eliminate or reduce these factors.

    Next day deliveries are subject to stock availability, delivery area and the time you place your order. For Melbourne and Geelong areas you can place an order anytime up until 9pm and you may still receive a next day delivery.

    Deliveries will be made on Monday to Fridays between 8:30am and 5:30pm with the exception of Interstate Deliveries. Interstate deliveries are subject to freight and 3rd party deliveries.

    Signing for your order

    You will need to have someone over the age of 18 available to sign for the item/s on your order and they must be able to provide proof of ID i.e. license, credit card used to pay for invoice. If there is no one on-site during the allocated delivery window re-delivery charges will apply.

    Preparing for your delivery

    Please take note of the following steps for you to prepare for our delivery:

    • Check that there is clear access for us to trolley your new item/s into your home.
    • Cover floors that may get wet/dirty from trolley wheels.
    • Check the width of your doorways/walkways to be sure we can get your new products into your home.
    • Advise if there is any unusual details regarding your property i.e. stairs, poor access.
    • Make sure cars or other obstacles are not blocking access for our delivery vehicles.
    • If purchasing a fridge/freezer and it has been determined we are removing the old unit, make sure the old appliance has been emptied prior to our arrival.

    Change of details

    If you need to change your delivery details for any reason or wish to advise of us of any special needs for delivery please contact our customer service department on 03 9336 2288. 

    What to expect

    Our delivery staff will make themselves known to you on arrival and survey the location in which you would like your product/s placed.

    Your product/s will be placed where you have requested. Some products include limited installation; please see 'Delivery & Installation of Your Purchase' for specific information.

    If your product requires installation it will be unboxed and the packaging removed. If your product does not include installation it will be left in the box for you to inspect. 

    Payment

    Our delivery staff will be advised to pick up payment for any outstanding amounts unless an approved credit facility has been previously set up for you.

    Cash, cheque, and selected credit cards can be accepted on delivery. It is always preferred that you pay for your goods in full prior to delivery to assist us with the security issues associated with holding money in our delivery vehicles.

    In the event that you are not able to pay on delivery our staff will be unable to leave the goods with you. Another delivery time will need to be made and a re-delivery fee may apply.

    Free rubbish removal

    Our delivery staff will remove unwanted packaging from your new product at the time of delivery. We are not able to return to collect unwanted packaging at a later time.

    Unattended premises

    Our staff can only enter your home if there is a responsible person over the age of 18 to escort them and sign for the goods. A responsible neighbour can be nominated by you to escort our delivery staff and sign for the goods. Clear contact details including a name and phone numbers are required in these instances.

    Changing your delivery

    If you would like to change your scheduled delivery please contact on 03 9336 2288.

    What our delivery staff cannot do

    The health and safety of our employees is important to us. For this reason our delivery staff are not permitted to do the following;

    • remove their safety boots,
    • perform any carpentry, electrical or plumbing work,
    • lift any heavy items over banisters, obstructions or through windows to deliver merchandise,
    • remove doors or other fixtures,
    • enter a residence unaccompanied,
    • re-deliver your old products to another address,
    • connect audio visual systems,
    • leave un-paid items in your home,
    • adjust or connect any existing products,
    • return to collect unwanted packaging or old products.

    Limited Liability

    Whilst our delivery staff take extreme care, we accept no responsibility for minor accidental damage to your property. Major damage due to negligence on the part of our delivery staff will be assessed by our Warehouse Manager and liability will be determined.

    Delivery & installation of your purchase

    Cooking Appliances

    All cooking appliances will be delivered packaged and will not be unpacked or installed as part of the service. We will be able to assist with finding an installer for you if required. Installation will incur additional cost.

    Free Standing Refrigerators & Freezers

    Your current appliance should be emptied prior to delivery. Current built in models will need to be removed prior to delivery.

    Your new product will arrive packed. Should unpacking, positioning in place, levelling and or plugging in of the item be required, an additional charge will need to be determined rpior to delivery.

    Ice Maker and water connections will only be made if an appropriate connection is within close proximity to the products and the supplied fittings reach. If this is not possible your sales consultant can assist you with a tradesperson to install this for you. Additional cost will be involved.

    Washing Machines

    Washing machines will be delivered packaged and not unpacked or installed as part of the service.Should you require installation, an additional cost will be incurred and the following conditions be met.

    • Hot and cold water taps must be located within the reach of the hoses supplied with the new machine,
    • Hose connections must not be corroded,
    • The drain position must be within reach of the new drain hose supplied with the machine,
    • Existing hoses cannot be re-used due to the potential of bursting and/or leakage,
    • A 10amp power point must be within reach of the cord supplied with the machine.

    If any of these conditions are not able to be met then connection cannot be performed.

    Clothes Dryers

    There is no installation service included with the delivery of clothes dryer. If you require assistance with installation please contact your sales consultant who can assist you. Installation will incur additional cost.

    Dishwashers

    Please see our Dishwasher Installation service.

    Bathroom Products

    All bathroom products will be delivered and left where you have indicated to our delivery staff. It is important that you check the products delivered and advise the driver immediately if you believe there is damage or another problem with the stock. NOTE: You are not able to return bathroom products that have been unpacked or installed (Subject to our Warranty & Refund Policy).

    DELIVERIES ARE FROM MONDAY TO FRIDAY, AND SATURDAY SUBJECT TO AVAILABILITY.

    Product Returns

    Please check our Warranty & Refund Policy for details on if you qualify for a refund or call our customer service department on 03 9336 2288.

    Once our customer service department has determined if you qualify for a product return we will make arrangements with you to arrange collection of your item/s. If your item/s are deemed to have been damaged in transit or are faulty 8Appliances will wear the costs involved.

    Refunds will not be issued until the item/s are received into our warehouse and the condition of the products are checked.

    It is the customers' responsibility to ensure that the items arranged for return are suitably packed for collection and transport back to our Warehouse. If the item/s are not returned in the agreed condition, or if being returned for damages are returned with more damage due to poor re-packing, restocking fees may be applicable.